GENERAL TERMS AND CONDITIONS OF SALE AND USE
UPDATE 17.11.2025
APPLICABLE ON 17.11.2025
GENERAL CONDITIONS OF SALE AND USE OF TICKETS ON MECHANICAL LIFTS
THESE GENERAL TERMS AND CONDITIONS OF SALE AND USE OF TRANSPORT PASSES FOR SKI LIFTS, HEREINAFTER REFERRED TO AS THE “GTCU”, SHALL APPLY TO ALL TRANSPORT PASSES FOR SKI LIFTS GRANTING CUSTOMERS ACCESS TO THE SKI AREA AND THE EXCURSION SITE OPERATED BY THE OPERATOR.
SHOULD ANY PROVISION OF THESE GTCU BE FOUND TO BE MISSING OR INAPPLICABLE, IT SHALL BE DEEMED TO BE GOVERNED BY THE CUSTOMARY PRACTICES CURRENTLY APPLICABLE IN THE SKI-LIFT INDUSTRY AND TO COMPANIES HAVING THEIR REGISTERED OFFICE IN FRANCE.
THE APPLICABLE TERMS AND CONDITIONS ARE THOSE IN FORCE AS OF 17 NOVEMBER 2025 AND ARE AVAILABLE AT ANY TIME ON THE OPERATOR’S WEBSITE. THEY SHALL PREVAIL OVER ANY OTHER VERSION AND OVER ANY OTHER TERMS AND CONDITIONS CONTAINED IN ANY OTHER DOCUMENT OR ANY OTHER CONFLICTING DOCUMENT.
THESE GTCU CONSTITUTE, IN ACCORDANCE WITH ARTICLE L.441-1 III OF THE FRENCH COMMERCIAL CODE, THE BASIS FOR COMMERCIAL NEGOTIATIONS BETWEEN THE PARTIES.
THE CUSTOMER ACKNOWLEDGES HAVING READ THESE GTCU AT THE TIME THE CONTRACT WAS ENTERED INTO AND HAVING ACCEPTED THEM WITHOUT RESERVATION.
IN ACCORDANCE WITH ARTICLE L.441-1 II OF THE FRENCH COMMERCIAL CODE, THESE GTCU SHALL SYSTEMATICALLY BE PROVIDED TO ANY CUSTOMER WHO REQUESTS THEM FROM THE OPERATOR.
IT IS THE CUSTOMER’S RESPONSIBILITY TO OBTAIN INFORMATION ABOUT THE PASSES AND PRICES OFFERED AND TO SELECT THE ONE BEST SUITED TO THEIR NEEDS. THE OPERATOR SHALL NOT BE HELD LIABLE FOR THE CHOICE MADE BY THE CUSTOMER.
GENERAL INFORMATION
THE VORMAINE TOURIST OPERATION COMPANY – GROUPE COMPAGNIE DU MONT-BLANC – OPERATES, AS PART OF A PUBLIC SERVICE DELEGATION, THE VORMAINE AU TOUR SKI AREA, 74400 CHAMONIX MONT-BLANC.
ALSO OPERATES, UNDER MANAGEMENT STATUS, THE GLACIER OF LES BOSSONS AS A TELESCOPE.
THE OPERATION OF SKI AREAS IS EXERCISED IN FRANCE UNDER THE MOUNTAIN LAW OF 9 JANUARY 1985, AMENDED BY LAW No. 2016-1888 OF 28 DECEMBER 2016.
S.E.T. VORMAINE
WITH SHARE CAPITAL OF 40 963,00€
35, PLACE DE LA MER DE GLACE
74400 CHAMONIX-France
SIRET NUMBER 331 444 422 00058
NAF : 4939C
RCS ANNECY – REGISTERED OFFICE 331 444 422 00058 (PRINCIPAL PLACE OF BUSINESS – SIRET NUMBER 331 444 422 00066)
VAT IDENTIFICATION NUMBER: FR52 331 444 422
ORIAS NUMBER : 22005675
CUSTOMER SERVICE:
WELCOME DESK (ALL ENQUIRIES / COMPLAINTS / SUGGESTIONS / FEEDBACK) : + 33(0)9 79 51 73 67 / lavormaine@orange.fr OR ON THE WEBSITE www.lavormaine.com UNDER THE “CONTACT” TAB
COVERED BY PROFESSIONAL CIVIL LIABILITY INSURANCE, IN ACCORDANCE WITH THE PROVISIONS OF ARTICLE L.220-1 OF THE FRENCH INSURANCE CODE, WITH AXA FRANCE IARD, POLICY NO. 37476040383987, 543 RUE JOSEPH VALLOT – 74400 CHAMONIX-MONT-BLANC, FRANCE.
1) DEFINITIONS
A) “OPERATOR” MEANS SOCIÉTÉ D’EXPLOITATION TOURISTIQUE DE LA VORMAINE.
B) “CUSTOMER” MEANS THE USER OF THE SKI LIFTS WHO IS THE HOLDER OF A PASS PURCHASED FROM THE OPERATOR.
C) “SKI AREA” MEANS THE LA VORMAINE SKI AREA ACCESSIBLE TO THE CUSTOMER DEPENDING ON THE CATEGORY OF PASS PURCHASED.
D) “EXCURSION SITE” MEANS THE GLACIER DES BOSSONS CHAIRLIFT.
E) “SKI LIFTS” MEANS THE CABLE-OPERATED SKI LIFTS WITHIN THE SKI AREA AND THE CHAIRLIFT.
F) “PASS” MEANS THE TRANSPORT PASS SOLD TO THE CUSTOMER BY THE OPERATOR AT THE OPERATOR’S OFFICIAL TICKET OFFICES, GRANTING ACCESS, DEPENDING ON THE CATEGORY OF PASS, TO THE SKI LIFTS WITHIN THE SKI AREA, HEREINAFTER REFERRED TO AS THE “SKI PASS”, AND/OR TO THE EXCURSION SITE, HEREINAFTER REFERRED TO AS THE “SINGLE TICKET”.
G) “SKI PASS” MEANS THE TRANSPORT PASS SOLD TO THE CUSTOMER BY THE OPERATOR AT THE OPERATOR’S OFFICIAL TICKET OFFICES, GRANTING ACCESS TO THE SKI LIFTS WITHIN THE SKI AREA AND THE EXCURSION SITE, ACCORDING TO THE VALIDITY AREA OF THE PASS AND THROUGHOUT ITS PERIOD OF VALIDITY.
2) PASSES
2.1) DEFINITION
THE PASSES OFFERED ARE SKI LIFT PASSES AND SINGLE EXCURSION TICKETS GRANTING ACCESS, WITHOUT ANY FORM OF PRIORITY WHATSOEVER, DURING THEIR PERIOD OF VALIDITY AND SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW, TO ALL OR PART OF THE SKI AREA AND EXCURSION SITE OPERATED BY THE OPERATOR.
THE MAIN CHARACTERISTICS OF THESE PASSES AND THE CORRESPONDING PRICES ARE DISPLAYED ON ALL OF THE OPERATOR’S INFORMATION MEDIA (WEBSITE, BROCHURES, SIGNS) WHILE VALID, AND ARE AVAILABLE UPON REQUEST FROM THE OPERATOR.
PHOTOGRAPHS ILLUSTRATING THE PRODUCTS ARE NOT CONTRACTUALLY BINDING. IF ANY ERRORS HAVE BEEN INCLUDED THEREIN, THE OPERATOR SHALL UNDER NO CIRCUMSTANCES BE HELD LIABLE.
2.2) CONTACTLESS KEY CARD
WARNING: THE OPERATOR WILL MODIFY THE CONTACTLESS KEY CARD SYSTEM FROM 9 OCTOBER 2025, IN ACCORDANCE WITH THE FOLLOWING TERMS:
CONTACTLESS KEY CARDS ARE NOT SUBJECT TO A DEPOSIT AND CANNOT BE REFUNDED BY THE OPERATOR.
THE CONTACTLESS KEY CARD MUST BE PURCHASED FROM THE OPERATOR BY THE CUSTOMER, WHO SHALL BE ITS SOLE OWNER, AT A PRICE OF THREE EUROS, PAYABLE IN ADDITION TO THE PRICE OF THE PASS FOR WHICH IT SERVES AS THE MEDIUM.
THE CONTACTLESS KEY CARD MAY BE REUSED BY THE CUSTOMER FOR AS LONG AS IT REMAINS COMPATIBLE WITH THE OPERATOR’S PASS ISSUING AND CONTROL SYSTEM. IN THE EVENT THAT THE OPERATOR CHANGES OR ADAPTS ITS PASS ISSUING AND CONTROL SYSTEM, THE CUSTOMER MUST PURCHASE A NEW CONTACTLESS KEY CARD FROM THE OPERATOR, WHICH SHALL NOT BE REQUIRED TO REFUND THE CUSTOMER FOR THE PRICE OF THE CONTACTLESS KEY CARD THAT HAS BECOME INCOMPATIBLE.
IN THE EVENT OF DEFECTIVE OPERATION OF A CONTACTLESS KEY CARD, PROVIDED THAT THE CUSTOMER HAS USED THE SAID CARD NORMALLY, THE OPERATOR MAY ISSUE A REPLACEMENT CONTACTLESS KEY CARD.
TO FACILITATE PASSAGE THROUGH THE CONTROL GATES, THE CONTACTLESS KEY CARD MUST BE CARRIED ON THE LEFT SIDE AND PREFERABLY KEPT AWAY FROM A MOBILE PHONE, KEYS, OR ANY TYPE OF PACKAGING MADE WHOLLY OR PARTLY OF ALUMINIUM.
HOWEVER, ANY CONTACTLESS KEY CARD THAT HAS BEEN BENT, PIERCED, BROKEN OR RENDERED UNUSABLE BY THE CUSTOMER BY ANY MEANS WHATSOEVER MAY NOT BE REPLACED BY THE OPERATOR.
2.3) DISCOUNTED FARES
PASSES MAY BE OFFERED IN THE FOLLOWING CATEGORIES: TODDLERS (0–4 YEARS), ADULTS (15–64 YEARS), JUNIORS (5–14 YEARS), SENIORS (65–79 YEARS), AND VETERANS (80 YEARS AND OVER).
FOR THE PURCHASE OF ANY PASS OTHER THAN A “FULL-FARE ADULT” PASS, ELIGIBILITY FOR A DISCOUNTED FARE IS SUBJECT TO THE CUSTOMER PROVIDING, AT THE TIME OF PURCHASE, AN IDENTITY DOCUMENT SHOWING THEIR DATE OF BIRTH FOR AGE-RELATED DISCOUNTS, OR APPROPRIATE SUPPORTING DOCUMENTATION FOR ANY OTHER TYPE OF DISCOUNT. SUCH DOCUMENTATION MAY ALSO BE REQUESTED IN THE EVENT OF AN INSPECTION.
PHOTOCOPIES OF SUPPORTING DOCUMENTS WILL NOT BE ACCEPTED.
THE CUSTOMER’S AGE SHALL BE DETERMINED AS OF THE FIRST DAY OF VALIDITY OF THE RELEVANT PASS.
NO DISCOUNT MAY BE GRANTED AFTER THE PURCHASE OF THE PASS.
2.4) CARRYING THE PASS AND PHOTOGRAPH
PASS HOLDERS MUST CARRY THEIR PASS IN ONE OF THE POCKETS OF THEIR CLOTHING, EXCLUDING HATS, GLOVES, ETC.
THE “STAY” SKI PASS, VALID FOR A PERIOD OF TWO DAYS OR MORE IN WINTER, SHALL ONLY BE VALID IF ACCOMPANIED BY A RECENT PHOTOGRAPH OF THE CUSTOMER, TAKEN FROM THE FRONT, WITHOUT SUNGLASSES OR HEADWEAR. THE PHOTOGRAPH SHALL BE TAKEN BY A SALES REPRESENTATIVE AT THE OPERATOR’S TICKET OFFICE AT THE TIME THE PASS IS PURCHASED.
2.5) PASS CATEGORIES
THE FOLLOWING CATEGORIES OF PASSES ARE OFFERED FOR SALE BY THE OPERATOR:
A) SKI PASSES:
SKI PASSES ARE AVAILABLE IN THREE TYPES OF DURATION: 4 HOURS, ONE DAY, OR A STAY OF TWO TO SIX CONSECUTIVE DAYS.
B) SINGLE TICKETS:
SINGLE TICKETS ARE AVAILABLE AS EITHER A ONE-WAY OR RETURN TICKET, FOR SINGLE USE.
2.6) PROOF OF PURCHASE
EACH PASS ISSUED SHALL BE ACCOMPANIED BY PROOF OF PURCHASE STATING, IN PARTICULAR, THE TYPE OF PASS, ITS VALIDITY DATE AND ITS UNIQUE NUMBER.
THIS PROOF OF PURCHASE MUST BE KEPT SAFELY AND PRESENTED IN THE EVENT OF ANY CLAIM.
AT THE CUSTOMER’S REQUEST, A SALES RECEIPT SHALL BE ISSUED STATING, FOR A SINGLE TRANSACTION, THE NUMBER OF PRODUCTS PURCHASED, THE TOTAL PRICE EXCLUDING VAT OF THE TRANSACTION AND THE AMOUNT OF VAT.
3) CHANGE OF VALIDITY AREA (“UPGRADE”)
FOR ONE-DAY JUNIOR, ADULT AND SENIOR SKI PASSES, IT IS POSSIBLE AT ANY TIME DURING THE VALIDITY PERIOD OF THE PASS TO UPGRADE, IN WINTER, EXCLUSIVELY WITHIN THE TOUR-BALME SKI AREA.
IT IS ALSO POSSIBLE TO UPGRADE THE OPERATOR’S STAY PASSES IN WINTER FOR ADULTS, JUNIORS AND SENIORS, BUT ONLY ON A DAY-BY-DAY BASIS AND WITHIN THE TOUR-BALME SKI AREA.
THIS OPTION DOES NOT APPLY TO THE FAMILY PACK. IN THIS CASE, EACH PASS SHALL BE TREATED SEPARATELY.
THE ADDITIONAL AMOUNT PAYABLE SHALL BE COMMUNICATED AT THE TOUR-BALME TICKET OFFICES.
CUSTOMERS MAY NOT DOWNGRADE THEIR PASS.
THIS OPTION IS NOT AVAILABLE FOR TICKET PRODUCTS.
4) EXTENSION
AN EXTENSION OF A SKI PASS SHALL NOT QUALIFY FOR ANY SPECIAL FARE.
AN EXTENSION FROM A 4-HOUR PASS TO A ONE-DAY PASS IS AVAILABLE AT THE OPERATOR’S TICKET OFFICES AND ONLY FOR THE OPERATOR’S PASSES. THE PRICE OF THIS EXTENSION SHALL BE PROVIDED AT THE OPERATOR’S TICKET OFFICE.
THIS EXTENSION DOES NOT APPLY TO THE FAMILY PACK (WHICH SHALL BE TREATED SEPARATELY), AND NO SPECIAL FARE MAY BE APPLIED TO SPECIAL-RATE PRODUCTS.
5) STANDARD COMPENSATION IN THE EVENT OF INTERRUPTION OF SERVICE
ONLY SKI PASSES PURCHASED AND PAID FOR DIRECTLY BY THE CUSTOMER FROM THE OPERATOR MAY QUALIFY FOR COMPENSATION.
5.1) ADVERSE WEATHER CONDITIONS
EXAMPLES: WIND, HAIL, ICY CONDITIONS, ETC.)
IN THE EVENT OF A COMPLETE AND CONTINUOUS SHUTDOWN OF MORE THAN 75% OF THE SKI LIFTS INCLUDED WITHIN THE OPERATOR’S VALIDITY AREA FOR A PERIOD EXCEEDING HALF A DAY, THE CUSTOMER HOLDING A STAY PASS MAY, AT THEIR CHOICE AND UPON PRESENTATION OF SUPPORTING DOCUMENTS (PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE AND A DULY COMPLETED REFUND REQUEST):
EITHER RECEIVE AN EXTENSION OF ONE OR MORE DAYS, GRANTED AT THE END OF THE PASS’S VALIDITY PERIOD.
OR RECEIVE A CREDIT FOR ONE OR MORE DAYS, UPON WRITTEN REQUEST TO THE OPERATOR.
OR RECEIVE A DEFERRED REFUND, UPON PRESENTATION OF SUPPORTING DOCUMENTS WITHIN TWO MONTHS; THE REFUND SHALL BE MADE WITHIN FOUR MONTHS OF RECEIPT OF THE RELEVANT DOCUMENTS.
THE LATTER REFUND, CALCULATED AT THE END OF THE PASS’S VALIDITY PERIOD, SHALL BE EQUAL TO THE DIFFERENCE BETWEEN THE PRICE PAID BY THE CUSTOMER AND THE DAYS ACTUALLY USED BY THE CUSTOMER.
THE PERCENTAGE OF OPEN AND CLOSED SKI LIFTS SHALL BE CALCULATED AUTOMATICALLY ACCORDING TO THE “OPEN SKI LIFTS” FILE.
THIS FILE SHALL BE MADE AVAILABLE DAILY TO CUSTOMERS AT THE OPERATOR’S CUSTOMER SERVICE DEPARTMENT.
THE CUSTOMER SHALL NOT BE ENTITLED TO CLAIM ANY AMOUNT OR SERVICE EXCEEDING THIS STANDARD COMPENSATION.
5.2) CLOSURE FOR HEALTH REASONS BY ORDER OF THE PUBLIC AUTHORITIES, POWER CUTS, ETC.
IN THE EVENT OF THE COMPLETE CLOSURE OF THE EXCURSION SITE AND SKI AREA FOR HEALTH REASONS BY ORDER OF THE PUBLIC AUTHORITIES, POWER CUTS, ETC.
SINGLE TICKETS, 4-HOUR, ONE-DAY OR STAY PASSES (2 TO 6 CONSECUTIVE DAYS):
WE SHALL REFUND UNUSED SINGLE TICKETS AND UNUSED DAYS OF 4-HOUR TO 6-CONSECUTIVE-DAY PASSES, CALCULATED ON THE BASIS OF THE OFFICIALLY ANNOUNCED DATE OF CLOSURE OF OUR SKI LIFTS.
REFUNDS SHALL BE MADE UPON PRESENTATION OF SUPPORTING DOCUMENTS (PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE AND A DULY COMPLETED REFUND REQUEST).
6) WEATHER CONDITIONS
THE OPERATOR SHALL NOT BE HELD LIABLE FOR WEATHER CONDITIONS ENCOUNTERED WHILE USING THE PASS.
EACH CUSTOMER IS RESPONSIBLE FOR OBTAINING INFORMATION ABOUT WEATHER AND VISIBILITY CONDITIONS BY ANY MEANS AVAILABLE TO THEM (SALES-POINT ADVISERS, HOSTS, HOSTESSES, WEBSITE, REAL-TIME INFORMATION, WEBCAMS OF PARTNER SITES).
WEATHER CONDITIONS CAN CHANGE VERY RAPIDLY IN HIGH-ALTITUDE MOUNTAIN AREAS.
7) LOSS, THEFT, FORGETTING OR DAMAGE TO A PASS
ANY SKI PASS THAT IS LOST, STOLEN, DAMAGED AND/OR FORGOTTEN CANNOT UNDER ANY CIRCUMSTANCES BE REFUNDED.
FOUND SINGLE TICKETS AND “4-HOUR, ONE-DAY AND STAY” PASSES SHALL BE HANDED IN AT THE OPERATOR’S CENTRAL TICKET OFFICE.
LOST, STOLEN, FORGOTTEN OR DAMAGED “ONE-DAY AND STAY” PASSES MAY BE REPLACED SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
THE UNIQUE NUMBER OF THE PASS MUST BE KNOWN TO THE CUSTOMER IN ORDER TO PREVENT ITS USE BY A THIRD PARTY AND THEREBY ALLOW A REPLACEMENT PASS TO BE ISSUED. THIS NUMBER APPEARS ON THE PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE.
CUSTOMERS ARE STRONGLY ADVISED TO REQUEST THIS PROOF OF PURCHASE AT THE TIME OF THE TRANSACTION AND TO KEEP IT IN ORDER TO PROVE THEIR PURCHASE AT ANY TIME.
THE CUSTOMER MUST COMPLETE A LOSS DECLARATION FORM AND SUBMIT IT AT THE OPERATOR’S TICKET OFFICE.
IF THE UNIQUE NUMBER IS KNOWN AS INDICATED ABOVE, A “NEW PASS” SHALL BE ISSUED. THIS PASS SHALL BE IDENTICAL IN EVERY RESPECT TO THE ORIGINAL PASS WITH REGARD TO ITS VALIDITY.
THE LOST, STOLEN OR DAMAGED PASS SHALL BE BLOCKED IN OUR CONTROL SYSTEM.
REPLACEMENT PROCEDURE:
THE LOST PASS SHALL BE BLOCKED AGAINST USE BY A THIRD PARTY BY THE SALES ADVISER ISSUING THE “NEW PASS.” THE “NEW PASS” SHALL BE PROVIDED TO THE CUSTOMER NO EARLIER THAN 9:00 A.M. ON THE DAY FOLLOWING THE DECLARATION, FOLLOWING A WAITING PERIOD.
THE NEW PASS SHALL BE PROVIDED FREE OF CHARGE THE FIRST TIME. IN THE EVENT OF A SECOND LOSS (AND SUBSEQUENT LOSSES), THE NEW PASS SHALL BE ISSUED IMMEDIATELY UPON PAYMENT EACH TIME OF A FIXED FEE CORRESPONDING TO ADMINISTRATIVE COSTS.
THIS FIXED FEE SHALL BE EQUIVALENT TO THE PRICE OF THE EXTENSION PASS VALID AT THE OPERATOR’S TICKET OFFICES.
IN ALL CASES, THE PURCHASE OF A NEW CONTACTLESS KEY CARD SHALL REMAIN THE CUSTOMER’S RESPONSIBILITY.
8) FULL OR PARTIAL REFUND IN THE EVENT OF AN ACCIDENT, INJURY, ILLNESS OR DEATH
“4-HOUR, ONE-DAY AND STAY” PASSES OR “TICKETS”
ANY PASS THAT HAS NOT BEEN USED OR HAS ONLY BEEN PARTIALLY USED SHALL NEITHER BE REFUNDED NOR EXCHANGED, REGARDLESS OF THE REASON: ILLNESS, ACCIDENT, DEATH OR ANY OTHER PERSONAL REASON AFFECTING THE CUSTOMER, AND REGARDLESS OF THE VALIDITY PERIOD OF THE RELEVANT PASS.
THIS TYPE OF RISK MAY BE COVERED BY SPECIFIC INSURANCE POLICIES. INFORMATION REGARDING SUCH INSURANCE MAY BE OBTAINED FROM THE OPERATOR’S POINTS OF SALE. (EXAMPLE: E-GLOO PROTECT IN WINTER.)
9) MODIFICATION OF A PURCHASE
ANY REQUEST TO MODIFY AN ORDER MUST BE MADE DIRECTLY AT THE OPERATOR’S TICKET OFFICE NO LATER THAN THE FIRST DAY OF USE AND BEFORE THE RELEVANT PASS HAS BEEN USED.
NO MODIFICATION OF A PURCHASE MAY BE MADE IF THE PASS/TICKET HAS BEEN USED, EVEN PARTIALLY.
10) CANCELLATION OF AN ORDER
“4-HOUR, ONE-DAY, STAY” OR “TICKET”
ANY PASS THAT HAS NOT BEEN USED OR HAS ONLY BEEN PARTIALLY USED SHALL NEITHER BE REFUNDED NOR EXCHANGED, REGARDLESS OF THE REASON: ILLNESS, ACCIDENT, DEATH OR ANY OTHER PERSONAL REASON AFFECTING THE CUSTOMER, AND REGARDLESS OF THE VALIDITY PERIOD OF THE RELEVANT PASS.
THIS TYPE OF RISK MAY BE COVERED BY SPECIFIC INSURANCE POLICIES. INFORMATION REGARDING SUCH INSURANCE MAY BE OBTAINED FROM THE OPERATOR’S POINTS OF SALE. (EXAMPLE: E-GLOO PROTECT IN WINTER.)
11) CLAIMS FOR STAINED CLOTHING
IN THE EVENT THAT A CUSTOMER MAKES A CLAIM CONCERNING STAINED CLOTHING, THE CLAIM MUST BE MADE ON THE SAME DAY AT THE OPERATOR’S TICKET OFFICES OR ON THE OPERATOR’S WEBSITE, UNDER THE CONTACT SECTION.
A COPY OF THE PASS MUST BE ATTACHED BY THE CUSTOMER TO THE CLAIM, TOGETHER WITH THE PURCHASE INVOICE AND PROOF OF PURCHASE.
IF THE RELEVANT SUPPORTING DOCUMENTS ARE NOT PROVIDED AND THE STAINED CLOTHING IS NOT INSPECTED ON THE SAME DAY BY A DEPARTMENT MANAGER OR OPERATIONS MANAGER, THE CUSTOMER’S CLAIM SHALL BE INADMISSIBLE.
THE CUSTOMER MUST:
REQUEST COMPENSATION FROM MANAGEMENT VIA THE WEBSITE : WWW.LAVORMAINE.COM, UNDER THE CONTACT SECTION, OR BY EMAIL: lavormaine@orange.fr.
THE OPERATOR SHALL RETAIN FULL DISCRETION TO DETERMINE THE TERMS OF COMPENSATION ACCORDING TO A “DEPRECIATION PROCESS” FOR THE STAINED GARMENT BASED ON ITS AGE. DETAILS OF THIS PROCESS ARE AVAILABLE FROM THE OPERATOR UPON REQUEST.
12) USE OF PASSES
12.1) EACH CUSTOMER IS RESPONSIBLE FOR OBTAINING INFORMATION ABOUT THE PASS CATEGORY BEST SUITED TO THEIR NEEDS.
THE PASS MAY NOT BE LENT, WHETHER FREE OF CHARGE OR FOR PAYMENT.
ANY PARTIALLY USED PASS MAY NEITHER BE REFUNDED, EXCHANGED NOR REPLACED.
THE SINGLE TICKET IS STRICTLY PERSONAL, NON-TRANSFERABLE AND NON-ASSIGNABLE THROUGHOUT ITS VALIDITY PERIOD.
THE SKI PASS IS STRICTLY PERSONAL, NON-TRANSFERABLE AND NON-ASSIGNABLE THROUGHOUT ITS VALIDITY PERIOD.
AS A USER OF THE SKI LIFTS, THE CUSTOMER MUST CARRY THEIR VALID PASS THROUGHOUT EACH JOURNEY, FROM THE DEPARTURE AREA TO THE ARRIVAL AREA, AND MUST BE ABLE TO PRESENT IT TO ANY EMPLOYEE OF THE OPERATOR WHO IS ENTITLED TO REQUEST IT.
FOR THE PURCHASE OF ANY PASS OTHER THAN A “FULL-FARE ADULT” PASS, ELIGIBILITY FOR A DISCOUNTED FARE IS SUBJECT TO THE CUSTOMER PROVIDING, AT THE TIME OF PURCHASE, AN IDENTITY DOCUMENT SHOWING THEIR DATE OF BIRTH FOR AGE-RELATED DISCOUNTS, OR APPROPRIATE SUPPORTING DOCUMENTATION FOR ANY OTHER TYPE OF DISCOUNT, WHICH MAY BE REQUESTED IN THE EVENT OF AN INSPECTION.
12.2) SUBJECT TO LEGAL PROCEEDINGS
ANY PERSON USING A SKI LIFT PROVIDING ACCESS TO THE SKI AREA AND EXCURSION SITE OPERATED BY THE OPERATOR WITHOUT A PASS OR WITH AN INVALID OR NON-COMPLIANT PASS SHALL BE SUBJECT TO THE PROCEEDINGS AND COMPENSATION MEASURES SET OUT BELOW.
THE SAME SHALL APPLY WHERE THE HOLDER OF A PASS FAILS TO COMPLY WITH THE SAFETY REGULATIONS DISPLAYED AT THE DEPARTURE POINTS OF THE SKI LIFTS.
12.3) FAILURE TO HOLD A PASS OR IMPROPER OR UNAUTHORISED USE OF A PASS
FAILURE TO HOLD A PASS OR IMPROPER OR UNAUTHORISED USE OF A PASS, AS ESTABLISHED BY AN OPERATOR EMPLOYEE, SHALL BE SUBJECT TO PAYMENT OF A FIXED COMPENSATION EQUAL TO FIVE TIMES THE VALUE OF THE DAILY PASS, AND, WHERE APPLICABLE, THE AMOUNT DUE FOR TRANSPORTATION (ARTICLE 529-4 OF THE FRENCH CODE OF CRIMINAL PROCEDURE), PLUS ADMINISTRATIVE FEES IN THE AMOUNT OF €50.00.
THE FALSIFICATION OF A PASS OR USE OF A FALSIFIED PASS MAY RESULT IN CRIMINAL PROCEEDINGS AS WELL AS THE PAYMENT OF DAMAGES.
12.4) IN ALL OF THE ABOVE CASES
N ALL OF THE ABOVE CASES, THE OPERATOR MAY DEACTIVATE THE PASS, AND THE OFFENDER’S PASS MAY BE CONFISCATED BY THE INSPECTOR FOR THE PURPOSES OF:
PROVIDING EVIDENCE OF AN OFFENCE (FAILURE TO HOLD A PASS) OR A CRIMINAL OFFENCE (FORGERY, FRAUD, ETC.) IN SUPPORT OF A COMPLAINT FILED WITH THE GENDARMERIE.
RETURNING THE PASS TO ITS RIGHTFUL OWNER.
12.5) THE OPERATOR RESERVES THE RIGHT TO REFUSE THE SALE OR USE OF A TRANSPORT PASS
THE OPERATOR RESERVES THE RIGHT TO REFUSE THE SALE OR USE OF A TRANSPORT PASS TO ANY CUSTOMER IF THE CUSTOMER’S BEHAVIOUR (STATE OF INTOXICATION, VIOLENT BEHAVIOUR, ETC.) PRESENTS A DANGER TO THEMSELVES, OTHER SKI-LIFT USERS, THE OPERATOR’S STAFF AND/OR THE OPERATOR’S EQUIPMENT.
13) SPECIAL PROVISIONS
13.1) COMPLIANCE WITH HEALTH MEASURES AND REGULATIONS
THE OPERATOR HAS IMPLEMENTED AND SHALL IMPLEMENT SPECIFIC MEASURES COMPLYING WITH APPLICABLE HEALTH REGULATIONS AND SHALL PROVIDE INFORMATION REGARDING THE CORRESPONDING HYGIENE MEASURES.
THE CUSTOMER IS REQUIRED TO STRICTLY COMPLY WITH THESE REGULATORY REQUIREMENTS AND WITH THE APPLICABLE HEALTH, HYGIENE AND SOCIAL-DISTANCING MEASURES, KNOWN AS “BARRIER MEASURES,” WHICH MAY CHANGE DEPENDING ON THE HEALTH SITUATION (HEALTH PASS, BARRIER MEASURES).
IN THIS RESPECT, THE CUSTOMER UNDERTAKES TO COMPLY WITH ALL WRITTEN AND VERBAL INSTRUCTIONS (AND, WHERE APPLICABLE, THE CORRESPONDING PICTOGRAMS) PROVIDED AND COMMUNICATED BY THE OPERATOR AND ITS STAFF, BOTH BEFORE AND DURING THEIR PRESENCE ON THE SITE AND WHILE THE SERVICE IS BEING PROVIDED. FAILURE TO DO SO MAY RESULT IN REFUSAL OF ACCESS TO THE SKI LIFTS AND EXCURSION SITE.
IN ORDER TO MINIMISE CONTACT AS MUCH AS POSSIBLE, CUSTOMERS SHOULD USE BANK-CARD PAYMENT, PREFERABLY CONTACTLESS.
SINCE 1 AUGUST 2022, THE HEALTH PASS AND WEARING A MASK HAVE NO LONGER BEEN MANDATORY IN FRANCE ON PUBLIC TRANSPORT.
HOWEVER, WEARING A MASK REMAINS RECOMMENDED. CUSTOMERS OR GROUPS OF CUSTOMERS TRAVELLING TOGETHER SHOULD MAINTAIN THE GREATEST POSSIBLE DISTANCE FROM ONE ANOTHER AND COMPLY WITH BARRIER MEASURES AT ALL TIMES AND IN ALL CIRCUMSTANCES (NO HANDSHAKING, COUGHING INTO ONE’S ELBOW, WASHING HANDS FREQUENTLY, AVOIDING TOUCHING ONE’S FACE, BLOWING ONE’S NOSE WITH A SINGLE-USE TISSUE AND DISPOSING OF IT, MAINTAINING A MINIMUM PHYSICAL DISTANCE OF ONE (1) METRE FROM OTHERS, ETC.).
THE OPERATOR STRONGLY ADVISES ANY CUSTOMER EXPERIENCING SYMPTOMS OF COVID-19 INFECTION (COUGH, FEVER, ETC.) NOT TO USE THE SKI LIFTS OR VISIT THE EXCURSION SITE.
13.2) ENERGY RESTRICTION MEASURES
IN THE CONTEXT OF THE ENERGY CRISIS, THE AUTHORITIES MAY IMPOSE ENERGY-RESTRICTION MEASURES THAT COULD AFFECT SKI-LIFT TRANSPORT SERVICES AND THE SERVICES PROVIDED BY THE SKI AREA AND EXCURSION SITE.
WHERE APPLICABLE, THE OPERATOR UNDERTAKES TO INFORM ITS CUSTOMERS AS SOON AS POSSIBLE AFTER RECEIVING INFORMATION FROM ENERGY SUPPLIERS REGARDING THE ANTICIPATED IMPACT ON THE SKI LIFTS, EXCURSION SITE AND SKI AREA.
IN SUCH CIRCUMSTANCES, THE PROVISIONS OF ARTICLE 5, “STANDARD COMPENSATION IN THE EVENT OF INTERRUPTION OF SERVICE,” SHALL APPLY.
13.3) NO-SMOKING POLICY
DECREE NO. 2025-582 OF 27 JUNE 2025 EXTENDED THE SMOKING BAN TO NEW OUTDOOR AREAS IN ORDER TO STRENGTHEN THE PROTECTION OF PUBLIC HEALTH AND THE ENVIRONMENT. THIS MEASURE, INTRODUCED AS PART OF THE “GENERATION WITHOUT TOBACCO” PLAN, SPECIFICALLY TARGETS PLACES WHERE SPORTS ARE PRACTISED AND PLACES FREQUENTED BY YOUNG PEOPLE.
SINCE 1 JULY 2025, SMOKE-FREE AREAS INCLUDE ALL TYPES OF SKI LIFTS, INCLUDING CHAIRLIFTS AND DRAG LIFTS, SKI-LIFT WAITING LINES, AND SKI SLOPES OPENED BY THE SKI-PATROL SERVICE.
VAPING REMAINS PERMITTED OUTDOORS, INCLUDING ON SKI SLOPES, IN SKI-LIFT WAITING LINES (WHEN UNCOVERED), AND ON CHAIRLIFTS.
VAPING IS PROHIBITED IN ENCLOSED STATIONS AND CABINS OF SKI LIFTS.
FAILURE TO COMPLY WITH THE SMOKING BAN IS SUBJECT TO A FOURTH-CLASS FINE (€145), INCREASED TO €375 IN THE EVENT OF A SURCHARGE AND TO €750 IN THE EVENT OF REPEAT OFFENDING.
IN ADDITION, LITTERING, SUCH AS DISCARDING CIGARETTE BUTTS IN THE NATURAL ENVIRONMENT, CONSTITUTES A THIRD-CLASS OFFENCE PUNISHABLE BY A €68 FINE, WHICH MAY BE INCREASED TO €450.
14) DELIVERY
UNLESS OTHERWISE AGREED IN ADVANCE IN THE FORM OF A NEGOTIATED CONTRACT BETWEEN MANAGEMENT AND SIGNED BY BOTH PARTIES, ORDERED PASSES SHALL BE HANDED OVER TO CUSTOMERS IMMEDIATELY.
ANY DELIVERY DELAYS SHALL NOT ENTITLE THE PURCHASER TO CLAIM DAMAGES.
ALL ORDERS PLACED WITH THE OPERATOR ARE INTENDED FOR THE CUSTOMERS’ PERSONAL USE, AND CUSTOMERS UNDERTAKE NOT TO RESELL SUCH PASSES, WHETHER IN WHOLE OR IN PART.
15) PRICES
PRICES ARE EXPRESSED IN EUROS.
THE PRICE STATED IN THE ORDER CONFIRMATION IS THE FINAL PRICE, INCLUSIVE OF ALL TAXES AND VAT AT THE RATE APPLICABLE IN FRANCE ON THE DATE THE SKI PASS IS SOLD.
THE PRICE MAY BE AMENDED IN THE EVENT OF CHANGES TO APPLICABLE TAXES.
THIS PRICE INCLUDES THE PRICE OF THE PRODUCTS, HANDLING, PACKAGING AND STORAGE COSTS, TRANSPORT COSTS AND COMMISSIONING COSTS.
16) PAYMENT
THE PRICE INVOICED TO THE CUSTOMER IS THE PRICE STATED IN THE ORDER CONFIRMATION SENT BY THE OPERATOR.
UNLESS OTHERWISE AGREED IN ADVANCE IN THE FORM OF A NEGOTIATED CONTRACT WITH MANAGEMENT AND SIGNED BY BOTH PARTIES, THE PRICE OF THE PRODUCTS SHALL BE PAYABLE IN FULL ON THE DAY THE ORDER IS PLACED, IN CASH, BY CREDIT CARD (VISA/MASTERCARD; AMEX IS NOT ACCEPTED), OR BY CHÈQUES-VACANCES, AND AT TICKET OFFICES ONLY.
17) INSURANCE
FOR 4-HOUR, ONE-DAY AND STAY PASSES, THE CUSTOMER MAY OPTIONALLY PURCHASE DAILY “E-GLOO PROTECT” INSURANCE WITH THEIR PASS, SUBJECT TO THE TERMS AND CONDITIONS OF E-GLOO PROTECT, AVAILABLE AT WWW.E-GLOO.EU.
INSURANCE MAY BE PURCHASED AT THE OPERATOR’S TICKET OFFICES.
18) COMPLIANCE WITH SAFETY RULES
USERS OF THE SKI AREA MUST COMPLY WITH ALL SAFETY RULES APPLICABLE TO TRANSPORT BY SKI LIFT, IN PARTICULAR THE REGULATIONS DISPLAYED AT THE DEPARTURE POINTS OF THE SKI LIFTS, THE CORRESPONDING PICTOGRAMS AND ALL INSTRUCTIONS ISSUED BY THE OPERATOR’S STAFF, FAILING WHICH SANCTIONS MAY BE IMPOSED.
ON SKI SLOPES, USERS OF THE SKI AREA MUST COMPLY WITH THE MUNICIPAL ORDER RELATING TO SAFETY ON SKI SLOPES.
USERS ARE ALSO ADVISED TO TAKE INTO ACCOUNT THE TEN RULES OF CONDUCT FOR SKI SLOPE USERS ISSUED BY THE INTERNATIONAL SKI FEDERATION (FIS).
OFF-PISTE SKIING IS UNDERTAKEN BY USERS ENTIRELY AT THEIR OWN RISK.
19) INTELLECTUAL PROPERTY
THE TRADEMARKS, DESIGNS AND GRAPHICS APPEARING ON PASSES, POSTERS OR PRICE LISTS ARE REGISTERED, AND THEIR REPRODUCTION IS STRICTLY PROHIBITED.
20) PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
THE CUSTOMER ACKNOWLEDGES HAVING RECEIVED, PRIOR TO ENTERING INTO THE CONTRACT, IN A CLEAR AND COMPREHENSIBLE MANNER, THESE GENERAL TERMS AND CONDITIONS OF SALE AND USE (GTCU) AND ALL INFORMATION AND DETAILS REFERRED TO IN ARTICLE L.111-1 OF THE FRENCH CONSUMER CODE.
THE CUSTOMER EXPRESSLY WAIVES THE RIGHT TO RELY ON ANY CONTRADICTORY DOCUMENT, WHICH SHALL NOT BE ENFORCEABLE AGAINST THE OPERATOR.
21) CO₂ INFORMATION RELATING TO TRANSPORT SERVICES
PURSUANT TO ARTICLE L.1431-3 OF THE FRENCH TRANSPORT CODE, THE OPERATOR PROVIDES BELOW INFORMATION CONCERNING CO₂ EMISSIONS RELATING TO TRANSPORT SERVICES BY SKI LIFT:
THE TRANSPORT-RELATED CO₂ EMISSIONS FOR A ONE-DAY SKI PASS ARE 140 G, EQUIVALENT TO A 1.3 KM JOURNEY BY CAR.
THE TRANSPORT-RELATED CO₂ EMISSIONS FOR A PEDESTRIAN PASS ARE 112 G, EQUIVALENT TO A 1 KM JOURNEY BY CAR.
FOR AN AVERAGE VEHICLE, CO₂ EMISSIONS ARE 110 G/KM.
22) PERSONAL DATA PROTECTION
AS PART OF ANTI-FRAUD MEASURES, A PHOTOGRAPH IS REQUIRED FOR PASSES VALID FOR 2 TO 6 CONSECUTIVE DAYS IN WINTER, TAKEN AT THE OPERATOR’S TICKET OFFICE.
THE CUSTOMER ACKNOWLEDGES AND AGREES THAT DATA RELATING TO THEIR MOVEMENTS ON THE SKI SLOPES MAY ALSO BE COLLECTED FOR THE PURPOSES OF MANAGING ACCESS TO SKI LIFTS, CHECKING PASSES AND, WHERE APPLICABLE, SEARCHING FOR MISSING PERSONS.
THE DATA COLLECTED MAY BE USED FOR STATISTICAL PURPOSES AFTER BEING ANONYMISED.
SOCIÉTÉ D’EXPLOITATION TOURISTIQUE DE LA VORMAINE COMPLIES WITH THE OBLIGATIONS ARISING FROM REGULATION (EU) 2016/679 ON THE PROTECTION OF PERSONAL DATA, AS WELL AS FRENCH LAW NO. 78-17 OF 6 JANUARY 1978, AS AMENDED BY LAW NO. 2018-493 OF 20 JUNE 2018, RELATING TO THE PROTECTION OF PERSONAL DATA.
THE COMPANY GUARANTEES THE IMPLEMENTATION OF TECHNICAL AND ORGANISATIONAL MEASURES DESIGNED TO ENSURE THE PROTECTION OF PERSONAL DATA.
SOCIÉTÉ D’EXPLOITATION TOURISTIQUE DE LA VORMAINE, THROUGH THE COMPAGNIE DU MONT-BLANC GROUP, OF WHICH IT IS A SUBSIDIARY, HAS APPOINTED A DATA PROTECTION OFFICER WITH THE FRENCH DATA PROTECTION AUTHORITY (CNIL) AND TAKES ALL NECESSARY MEASURES TO ENSURE COMPLIANCE OF PERSONAL-DATA PROCESSING ACTIVITIES AND THE RIGHTS OF DATA SUBJECTS.
IN ACCORDANCE WITH THE APPLICABLE FRENCH “DATA PROTECTION AND CIVIL LIBERTIES” LEGISLATION RELATING TO THE PROTECTION OF PERSONAL DATA, YOU HAVE THE FOLLOWING RIGHTS REGARDING YOUR DATA: THE RIGHT OF ACCESS, THE RIGHT TO RECTIFICATION, THE RIGHT TO ERASURE (RIGHT TO BE FORGOTTEN), THE RIGHT TO OBJECT, THE RIGHT TO RESTRICTION OF PROCESSING, AND THE RIGHT TO DATA PORTABILITY.
YOU MAY ALSO DEFINE INSTRUCTIONS CONCERNING THE RETENTION, ERASURE AND DISCLOSURE OF YOUR PERSONAL DATA AFTER YOUR DEATH.
YOU MAY OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
TO EXERCISE YOUR RIGHTS, PLEASE SEND YOUR REQUEST BY POST TO:
GROUPE COMPAGNIE DU MONT-BLANC – FOR THE ATTENTION OF THE DATA PROTECTION OFFICER
35 PLACE DE LA MER DE GLACE
74400 CHAMONIX-MONT-BLANC
FRANCE
OR BY EMAIL TO DPO@COMPAGNIEDUMONTBLANC.FR.
PLEASE ENCLOSE PROOF OF IDENTITY.
SUBJECT TO ANY FAILURE TO COMPLY WITH THE PROVISIONS SET OUT ABOVE, IF, AFTER CONTACTING US, YOU CONSIDER THAT YOUR RIGHTS UNDER APPLICABLE DATA-PROTECTION LEGISLATION HAVE NOT BEEN RESPECTED, YOU MAY SUBMIT A COMPLAINT ONLINE OR BY POST TO THE CNIL (FRENCH DATA PROTECTION AUTHORITY).
23) TRANSLATION OF THE CONTRACT AND DISPUTE RESOLUTION
THE GTCU ARE DRAWN UP IN THE FRENCH LANGUAGE. SHOULD THEY BE TRANSLATED INTO ONE OR MORE LANGUAGES, ONLY THE FRENCH TEXT SHALL PREVAIL IN THE EVENT OF A DISPUTE.
THESE GTCU ARE GOVERNED, BOTH WITH REGARD TO THEIR INTERPRETATION AND THEIR IMPLEMENTATION, BY FRENCH LAW. CLAIMS OR DISPUTES SHALL ALWAYS BE RECEIVED WITH DUE CARE AND ATTENTION, GOOD FAITH ALWAYS BEING PRESUMED ON THE PART OF ANY PERSON WHO TAKES THE TIME TO EXPLAIN THEIR SITUATION.
COMPLAINT FORMS AVAILABLE AT ALL POINTS OF SALE INVITE THE CUSTOMER TO SUBMIT THEIR CLAIM. PLEASE SEND THEM TO: SOCIÉTÉ D’EXPLOITATION TOURISTIQUE DE LA VORMAINE, 35 PLACE DE LA MER DE GLACE, 74400 CHAMONIX, FRANCE.
THE CUSTOMER MAY ALSO SUBMIT THEIR CLAIM ONLINE VIA THE OPERATOR’S WEBSITE, UNDER THE “CONTACT” SECTION. WWW.LAVORMAINE.COM OR BY EMAIL AT LAVORMAINE@ORANGE.FR
IN ACCORDANCE WITH THE PROVISIONS OF ARTICLE L.211-3 OF THE FRENCH CONSUMER CODE, IN THE EVENT OF A DISPUTE RELATING TO THE VALIDITY, INTERPRETATION OR PERFORMANCE OF THESE SPECIAL TERMS AND CONDITIONS, THE CUSTOMER MAY USE, FREE OF CHARGE, A CONVENTIONAL MEDIATION PROCEDURE OR ANY OTHER ALTERNATIVE DISPUTE RESOLUTION METHOD.
THE CUSTOMER IS INFORMED OF THE POSSIBILITY OF USING THE MEDIATION PROCEDURE PROVIDED BY THE TOURISM AND TRAVEL MEDIATOR (MTV MÉDIATION TOURISME VOYAGE, BP 80 303, 75823 PARIS CEDEX 17), IN ACCORDANCE WITH THE PROCEDURE SET OUT ON THE WEBSITE WWW.MTV.TRAVEL AND WITHIN A MAXIMUM PERIOD OF ONE (1) YEAR FROM THE DATE OF THE WRITTEN COMPLAINT SUBMITTED TO THE OPERATOR. THE CUSTOMER MAY ALSO USE THE EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM, AVAILABLE ONLINE AT THE FOLLOWING ADDRESS:
HTTPS://WEBGATE.EC.EUROPA.EU/ODR/MAIN/?EVENT=MAIN.HOME&ING=FR
REFERRING A MATTER TO THE TOURISM AND TRAVEL MEDIATOR AND THE MEDIATION PROCEDURE ARE FREE OF CHARGE. IN ORDER TO ENABLE THE MEDIATOR TO INTERVENE, ANY COMPLAINT MUST FIRST HAVE BEEN THE SUBJECT OF PRIOR STEPS TAKEN WITH THE CUSTOMER SERVICE DEPARTMENT OF THE PROFESSIONAL CONCERNED.
EITHER PARTY MAY ALSO REQUEST THE OPINION OF AN EXPERT, THE COST OF WHICH SHALL BE BORNE BY THAT PARTY. IN THE EVENT OF A JOINT REQUEST FOR AN EXPERT ASSESSMENT, THE COSTS SHALL BE SHARED BETWEEN THE PARTIES.
OUTSIDE OF MEDIATION AND PRIOR TO MEDIATION, THE MEDIATION PROCEDURE IS FREE OF CHARGE FOR THE CONSUMER.
THE OPINION ISSUED BY THE MEDIATOR SHALL NOT BE BINDING ON THE PARTIES TO THE CONTRACT.
IN THE ABSENCE OF AN AGREEMENT, THE CONSUMER MAY REFER THE MATTER EITHER TO ONE OF THE COURTS HAVING TERRITORIAL JURISDICTION PURSUANT TO THE FRENCH CODE OF CIVIL PROCEDURE, OR TO THE COURT OF THE PLACE WHERE THE CONSUMER WAS RESIDING AT THE TIME THE CONTRACT WAS ENTERED INTO OR WHEN THE HARMFUL EVENT OCCURRED (ARTICLE R.631-3 OF THE FRENCH CONSUMER CODE).
IN THE EVENT OF A DISPUTE, THE CUSTOMER MAY CONTACT THE OPERATOR BY EMAIL AT: LAVORMAINE@ORANGE.FR OR VIA THE OPERATOR’S WEBSITE UNDER THE “CONTACT” SECTION. www.lavormaine.com
